We don’t offer the pre-made but using our depth of experience we work with our clients to design and deliver frameworks, controls and operating models which meet the client’s needs.

Our core services areas are shown below. Please follow the links for more detail about the ways we can help firms and the key contacts to learn more about each specific area.

Compliance Services


Our compliance activities cover the full spectrum of support for UK regulated insurance firms.



Governance and Company Secretarial


We provide clients with advisory and support services on corporate governance and ESG, and provide company secretarial services.


Operations services


We help firms with organisational change to operating models and methods of working.

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We support insurance clients with all aspects of risk management and risk and capital reporting.


How We Help

Our services can be provided in the form of traditional advisory support, resourcing support (in the form of co-sourcing or out-outsourcing) and through training of your own staff.

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Other Services We Provide

Information Technology

Firms are unable to operate efficiently and effectively without good technology and we offer our clients considerable expertise and support in issues relating to IT. Our consultants have significant experience scoping, implementing and remediating large-scale IT projects across a range of financial services organisations utilising many of the typical platforms currently in use.

ICSR has considerable practical experience in, and can assist with, various IT matters such as:

  • Architecture, design, construction and integration of systems to create better and more efficient solutions for insurers, brokers and MGAs
  • Data migrations and conversions
  • Modernisation and automation of IT estates including application integration and remediation
  • Introduction of cloud-based solutions to support a simpler and more current infrastructure
  • CISO support: IT security Frameworks to support organisational resilience
  • UAT Testing and cost controlling transformation management projects
  • System selection, build and vendor management for outsourcing arrangements


Transformation, programme and project management is at the core of the services which we offer. The ability to effectively implement programmes of transformation is key in an environment which is constantly changing. Our consultants help firms achieve their goals in a planned, timely and cost-effective manner.

ICSR has considerable practical experience in, and can assist with, various transformation and programme management matters such as:

  • Scoping and manging transformation projects covering end to end all aspects for Insurers, Managing Agents, Brokers or MGAs utilising subject matter expertise and programme management resources including:
    • Mergers, Acquisitions and reorganisations
    • Regulatory change projects brought about by new or changes to regulations
    • 166 Reviews and Lloyd’s reviews
    • Remediation and restitution following review
    • GDPR, Solvency II including IMAP and IDD implementation
    • Internal control reviews
    • New target operating models
    • Operational efficiency
    • IT transformation
    • Cultural change
  • Development and management of costings for transformation programmes
  • Stakeholder management
  • Workshop management
  • Management of transformation programmes including reporting into steering group or the firm’s governance structure
  • Review and audit of outcomes for stages and completion and lessons learned

Advisory | Resourcing | Training

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