Pricing practices within retail general insurance have been subject to considerable scrutiny this year with the FCA. In this report, ICSR Consultant Adrian Crick explores the issues that the FCA has been heavily focusing on and the potential for unfair pricing, particularly for loyal and potentially vulnerable customers. This could significantly increase GI complaint volumes. A complaints specialist, Adrian considers what the possible outcomes are of the ongoing FCA investigation, how this could impact the market and complaints functions and how ICSR could support firms in tackling these issues.
View the full report by clicking on the image below.
This is an area I have also explored recently, in my article “Are you walking into a price problem? General Insurance Pricing and the FCA Remedies“.