Craig joined ICSR in September 2018 as a Senior Consultant. Craig is a Compliance and Regulatory specialist and advises Insurer, Broker, MGA and Appointed Representative clients on a broad range of matters as well as providing resourcing support where required. Prior to joining ICSR he worked as a Compliance Officer at AXA and at the Insurance Broker, Millers. He has also spent time at the Financial Ombudsman Service as an Adjudicator, where he managed complaints.
Craig has almost 10 years Compliance experience in the insurance industry. His experience includes providing advice to firms on; IDD, GDPR, SM&CR, SIMR, Brexit, Operational Resilience, Insurance Act, Enterprise Act, Modern Slavery Act, Financial Crime and Sanctions, Complaints, Licensing, FCA Authorisations, Compliance Audits, TOBA drafting and review. He has also drafted a number of internal policies for firms, which have included, Complaints, Whistleblowing, Financial Crime & Sanctions, SM&CR, Remuneration and Conflicts of Interest. He is a certified GDPR practitioner with experience of drafting Data Protection and Retention Policies, Privacy Notices and investigating data subject breaches. He has written several articles for ICSR on regulatory topics and is currently leading our work on culture in the Insurance sector, which is one of the key FCA cross-sector initiatives.