Craig joined ICSR in September 2018 as a Senior Consultant and was promoted in February 2022 to assume responsibility for operational oversight of all aspects of work delivered by our growing compliance team. Craig is a Compliance and Regulatory specialist and advises Insurer, Broker, MGA and Appointed Representative clients on a broad range of matters as well as providing resourcing support where required. Prior to joining ICSR he worked as a Compliance Officer at AXA and at the Insurance Broker, Millers. He has also spent time at the Financial Ombudsman Service as an Adjudicator, where he managed complaints.

Craig has over 10 years’ experience of working as a compliance practitioner in the insurance sector. During his time at ICSR he has advised and supported clients on implementation and embedding of Product Governance, GIPP, IDD, Data Protection, Financial Crime including Sanctions, SM&CR, Complaints and Appointed Representative oversight policies and procedures for the UK and multinational companies as well as supporting the completion of FCA and PRA Authorisation Applications following advice on Brexit restructures or for new entities. He has built entire compliance and risk frameworks as well as building and implementing monitoring, MI, reporting and product governance frameworks. Craig has carried out compliance effectiveness reviews, provided Board level compliance training to a number of firms and assisted with Board Effectiveness and Governance reviews. Prior to ICSR Craig worked at AXA, Miller and the FOS.

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