Lance Grant is an insurance operations specialist, having supported a variety of architecture, programme and project management roles within the London Market. He has worked in both Operational and Technology Head roles for major insurers and in a Managing Director role for Operations within a major broking house. He has extensive insurance and reinsurance experience within the international and London markets and specialises in implementation, transformation and strategy across insurance businesses at all stages from assessing TOM needs, blueprint development, roadmap creation, project costing, project sequencing and project execution.

Lance is responsible for all aspects of the management and service delivery of the ICSR Operations team, including the relevant subject matter experts within our Talent Pool. He leads the ongoing development of our Operations services, ensuring the continual maintenance and improvement of service quality provided by ICSR. He works with clients who are responding to organisational change resulting from regulatory and market updates to operating models and methods of working, often against the backdrop of tight timelines and in situations where there are imperfect resources, knowledge or information. His focus is on helping clients modernise processes, improve workflow performance and embed resilience in their working methods.

With a background leading projects responsible for delivering some of the largest change programmes to affect the insurance market in recent years (including the London Market Group TOM project and Xchanging) Lance has significant experience managing multiple stakeholders and navigating complex situations to deliver meaningful change.

Lance is a graduate of the Harvard Business School General Management Program.

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