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We’re delighted to announce that our third webinar on Operational Resilience will take place on 16th July at 11am and focus on Technology. It will be hosted by Talent Pool member Justin Ward.

In a real time economy, technology failure means business failure. In uncertain times it can lead to ruin. It is crucial that organisations place technology resilience at the very centre of their operational resilience planning process. The purpose of this session is to provide some key tips to help future proof your organisation.

Justin Ward is a senior Technology and Operations consultant, having most recently operated as CIO for a major global Insurer. He has a background in Board Level strategy and delivery and has led a number of high profile global transformational change programmes. These include crisis management, modernising technology and claims estates and improving syndicate dealings with Lloyd’s. A technology expert, his specialism is in building emerging and digital technology. He is passionate about delivering sustainable customer led propositions. Claims Transformation on a global scale is another area of expertise. 

Background to Operational Resilience

Operational resilience has been identified as one the 5 key cross-sector pieces of work in the 2020/21 Business plan by the FCA. The importance of the work is perhaps emphasised by the fact that it is being co-ordinated across the FCA, PRA and Bank of England. In their Business Plan, the FCA say that their “aim is to set new requirements that strengthen operational resilience.”

Firms can be in no doubt that the regulators will be looking at implementing new requirements that take operational resilience planning beyond the traditional Business Continuity Plan and Risk Management approach, impacting almost all aspects of the way a business prepares itself for disruption to its services to customers.

In our view, it is very likely that the regulators will be looking at the way firms have responded – and been able to respond – to the Covid-19 pandemic to help inform its thinking around the issues and any changes it seeks to implement. Whilst the review may only be at ‘consultation paper’ stage, firms are advised to begin their preparations now to ensure they are well placed to respond to this work because the regulators are intending to impose short timeframes for having their response embedded.

Third Webinar: Technology and Operational Resilience

Date: 16th July
Time: 11am – 11.30am

Details of subsequent webinars will be provided after this event. If you are unable to attend but still wish to be notified when the recording is available and for subsequent webinars, please register for the first event.

If you were not able to join us for our first webinar, it is available to watch via our YouTube channel using the link below.