Jump to:

Regulatory Timeline: Overview

Let us help you keep track of the regulatory timelines that impact your business. Our regulatory timeline looks at key announcements and deadlines for all the major FCA, PRA and Bank of England consultations affecting insurance firms, highlighting key deadlines and major milestones that have been announced, with links to the Discussion Papers, Consultation Papers, Interim and Final Reports as well as other major communications from the regulators. The summary below provides an overview of what is on the horizon, or you can delve into the detail on individual pieces of work to see the history as well as the future deadlines.

These are projects that our Directors, team and Talent Pool are involved with, advising clients and providing operational support, so we have first hand knowledge and experience of the issues for firms looking to understand, respond to and implement change resulting from each of these. We’ve included links to the Discussion Papers, Consultation Papers and Policy Statements as well as links to other relevant materials and communications released by the regulators. These are available by following the links to the specific pages from the timeline or the links shown below. If you would like to know more about how your firm should respond, please get in touch.


The issue of culture in financial services first rose to the fore in areas such as banking but in more recent times has become an area of focus for the regulators overseeing insurance firms with a number of high-profile news stories reflecting badly on the sector. In March 2020 the FCA launched a Discussion Paper on the subject, “Transforming culture in financial services – driving purposeful cultures”. This was in the form of a “collection of essays from industry leaders, professional bodies and culture experts” exploring the role of purpose in driving a healthy, sustainable culture. Unusually, no feedback was sought but it was followed in April 2020 with the inclusion of culture as a core objective in the 2020/21 FCA Business Plan and in September 2020 with the announcement of the first in a series of webinars “Leading healthy cultures in a post-Covid world.” It is clear that culture in insurance firms is becoming a key area of focus for the regulator and at ICSR we are advising our clients to ensure that the question of culture is a key area of focus and considered and documented in all major change projects. We anticipate the regulator will issue further guidance, discussion papers and changes to regulations as it seeks to deliver on its commitment made in the 2020/21 Business Plan.

Distribution and The Insurance Distribution Directive

The FCA work on Insurance Distribution started in March 2017 with the publication of their first Consultation Paper. Subsequent additional Consultation Papers were released in 2017, followed by draft rules in late 2017 and early 2018. Final rules, comprising an update to the Handbook were released in May 2018. In 2019, Lloyd’s took further interest in the issue, publishing a private paper on the implementation within the Lloyd’s market, based on investigative work carried out with a small number of Lloyd’s firms. The Lloyd’s report highlighted a number of good practices, areas where some firms will need to improve their approach and areas where Lloyd’s intends to improve its own controls through upgrades to processes such as the DUA processes and to its approach, for example, in the form of amendments to Minimum Standards 9 “Customers”. Lloyd’s also recognised two areas which they considered to be key priorities: manufacturer identification and the product approval process. There has been no further public statement on the issues since then, probably in a large part due to the impact of the Covid-19 pandemnic on the operations of firms and the regulators, but it is our expectation that Lloyd’s will conduct further review of firms practices and we may also see the regulator do the same with non-Lloyd’s firms.

Operational Resilience

In December 2019, in a somewhat unsual combined move, the Bank of England, PRA and FCA issued a joint Consultation Paper on “Building operational resilience: impact tolerances for important business services”. The initial Consultation Period was due to close in April 2020, but the onset of the Covid-19 pandemic caused the date to be extended to 1st October 2020. That said, the regulator made it fairly clear that it would be using firm’s responses to the pandemic to help inform it’s understanding of the operational resilience within firms and what steps may be required to improve performance. The report introduced the concept of ‘Important Business Services’ and ‘Impact Tolerances’. ICSR has been discussing the interpretation of these terms with clients and helping them identify and document their approaches. A series of webinars have also been delivered to help firms understand the issues and develop and approach to identifying any issues that may need addressing. Co-ordinated Policy Statements were issued by the FCA and PRA on 29th March 2021, with the initial deadline for compliance with the Policy Statement requirements set for 31st March 2022.

General Insurance Pricing Practices

The FCA first started looking at pricing practices in the motor and hosuehold insurance markets as part of the work planned and announced in its 2018/9 Business Plan released in April 2018. A subsequent super-complaint filed by Citizens Advice with the Competition and Markets Authority gave added focus to the work and the FCA’s interim report concluded their was evidence of harm being caused to consumers. In September 2020 the final report and a consultation on proposed changes to the Handbook were released, which included comments bringing other general insurance products into scope with changes propsoied to the product governance process (PROD) and to any product for which auto-renewal was offered. Policy Statement PS21/5 was issued on 24th May 2021 with implementation deadlines on 1st October 2021 and 1st January 2022 for various changes required.

Vulnerable Customers

The FCA launched their consultation on Vulnerable Customers in July 2019. Their objective is to create a regulatory environment that ensures vulnerable consumers are treated fairly and consistently across financial services sectors. Finalised Guidance on the fair treatment of vulnerable customers was issued on 23rd February 2021.

FCA Supervisory Portfolio Strategy Letters

The FCA have grouped firms as members of portfolios of firms that share a common business model. The portfolio strategy letters below set out their view of the main risks of harm in each portfolio and the actions the FCA expect firms to take as well as providing guidance on what the FCA  will be doing to reduce the level of harm in that sector.

PRA Insurance Supervision Letters

The PRA issue annual supervisory priorities statements.

Current Regulatory Issues – Overview

1st January 2022

PS21/11: General insurance pricing practices - amendments

New rules introduced for the pricing and auto-renewal remedies, premium finance disclosure rules and reporting requirements, and related glossary and administrative changes.

Read more

12th January 2022

PRA Insurance Supervision: 2022 priorities - Dear CEO letter

The PRA have written to all PRA-supervised firms setting out their supervisorty priorities for 2022.

Read letter

28th January 2022

PRA "Dear CEO" Letters: Insurance costs for multi-occupancy buildings

The PRA have written to insurers and intermediaries involved in the placement of insurance for multi-occupancy buildings. Their focus is on distribution costs and ensuring products provide fair value with premiums that fairly and accurately reflect risk.

Letters have been written to Insurers and Intermediaries.

Read letter

7th April 2022

FCA: Strategy 2022 to 2025

The FCA have published their updated Strategy for 2022 to 2025

Read FCA Strategy

7th April 2022

FCA: Business Plan 2022/23

The FCA have published their Business Plan for 2022/23.

Read FCA Business Plan

20th April 2022

FCA: PS22/3: Diversity and inclusion on company boards and executive management

The FCA have issued their Policy Statement on Diversity and Inslusion. This applies to UK and overseas issuers with equity shares, or certificates representing equity shares, admitted to the premium or standard segment of the FCA’s Official List.

Read Policy Statement PS 22/3

20th April 2022

PRA Business Plan Published for 2022/23

The PRA have issued their Business Plan for 2022/23.

Read PRA Business Plan 2022/23

20th April 2022

PRA: CP4/22 Regulated fees and levies: Rates proposals 2022/23

The PRA have issued their proposals for regulated fees and levies for 2022/23

Read CP4/22

10th May 2022

Multi-occupancy Building Insurance - FCA Response To Michael Gove

The FCA has responded to the Rt Hon Michael Gove MP providing an update on their work looking into the issues.

Read FCA letter to the Rt Hon Michael Gove MP

25th May 2022

Dear Board of Directors Letter: FCA Supervisory Strategy for Personal & Commercial Lines Insurance Intermediaries (P&CLII)

FCA letter setting out its concerns over a number of issues. Firms are requested to consider the extent of these risks in their businesses and act where they identify harm.

Read FCA Letter of 25th May 2022

27th July 2022

The new Consumer Duty - Policy Statement & Finalised Guidance

The FCA have issued Policy Statement PS22/9 and their Finalised Guidance for firms.

Read PS22/9 and the Finalised Guidance

29th July 2022

Product Governance and Fair Value - General Insurance and Pure Protection

FCA letter to product manufacturers setting out its concerns over the new rules on fair value introduced 1st October 2021.

Read FCA Letter of 29th July 2022 to product manufacturers

29th July 2022

Product Governance and Fair Value - General Insurance and Pure Protection: Expectations for distributors

FCA letter setting out its concerns over the new rules on fair value introduced 1st October 2021.

Read FCA Letter of 29th July 2022 to distributors

10th January 2023

PRA Insurance supervision: 2023 priorities

PRA letter dated 10th January 2023, setting out its priorities for the supervision of life and general insurers in 2023.

Read PRA letter to Insurers

23rd January 2023

PRA Insurance Stress Test 2022 - Results

PRA letter dated 23rd January 2023, setting out the results of the PRA Insurance Stress Test 2022.

Read PRA letter dated 23rd January 2023

25th January 2023

Consumer Duty implementation plans - FCA Multi-firm Review

FCA findings from its review of firms’ plans to embed the Duty within their businesses. 

Read FCA Review

30th March 2023

Review of the Senior Managers and Certification Regime (SM&CR)

The FCA (DP23/3) and PRA (DP1/23) have launched a joint review of the Senior Managaers and Certification Regime. 

Read PRA Discussion Paper

10th May 2023

FCA Report - Consumer Duty: Findings from our review of fair value frameworks

The FCA have published the findings of their review into firms’ approaches to fair value assessments under the Consumer Duty.

Read FCA Review

3rd July 2023

PS23/9: Finalised insurance guidance on supporting customers in financial difficulty’

The FCA have published their Policy Statement and Finbalised Guidance on Customers in Financial Difficulty.

Read FCA Policy Statement

29th September 2023

FCA confirms leasehold buildings insurance reforms

The FCA has confirmed new measures to support leaseholders in the multi-occupancy buildings insurance market with the publication of PS23/14: Multi-occupancy building insurance Feedback to CP23/8 and final rules.

Read PS23/14

6th December 2023

FCA Webinar - Consumer Duty: The next steps

The FCA hosted a webinar on 6th December 2023 to help firms understand the next steps for Consumer Duty. 

Watch FCA webinar 'on-demand'

Advisory & Resourcing

Pin It on Pinterest