OPERATIONS SERVICES
We help firms with organisational change to operating models and methods of working.
Overview of Operations Services
We support regulated insurance firms as they respond and adapt to organisational change resulting from regulatory and market updates to operating models and methods of working, often against the backdrop of tight timelines and in situations where there are imperfect resources, knowledge or information. Our team is able to provide firms with advisory support, co-sourced or out-sourced resourcing support and training for your own employees, from junior to board-level.
What We Do
Operational resilience, efficiency and excellence is at the core of the services which we offer our insurance clients with our experienced individuals bringing a real depth of experience developing, implementing and assessing operational models from across a broad range of businesses in the insurance sector and from wider financial services backgrounds.
ICSR has considerable practical experience in, and can assist with, various operations matters such as:
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- Operational Resilience assessments and framework development;
- Development, review and implementation of operating models including controls to create greater efficiency and better controls for:
- Finance;
- Underwriting;
- Actuarial;
- Broking;
- Claims;
- Fulfilment and other client servicing;
- Complaints;
- Compliance, risk and internal audit functions;
- Outsourcing arrangements including framework and oversight;
- Support with Market Modernisation programmes, including Blueprint Two, where we offer some very specific services;
- Procurement services including preparation for bid tendering, tender review and evaluation, preferred bidder interviews and contract management.
Key Contacts:
If you would like to know more about the way we could help your firm, please speak with one of our Operations specialists.
Benoit Steulet
Operations Director
Peter Houston
Special Adviser, Market Reform
Latest Operations Case Studies
Latest Operations Articles
ICSR Horizons Q1 2024: Our Quarterly Report For Senior Leaders
The Q1 2024 edition of Horizons, our quarterly report for senior leaders across compliance, risk and regulatory roles within insurance firms is now available. Get your copy.
Market Modernisation – Balancing Risk & Readiness
Change is inevitable and our market is constantly managing a whole variety of change programmes, each with their own level of risk. Blueprint Two is certainly one of the larger programmes. Benoit Steulet and Claire King look at the work necessary to balance risk & readiness ahead of the Phase 1 cutover in July 2024.
ICSR Expands Team With Two New Appointments Across Compliance And Operations Functions
ICSR is delighted to welcome two new employees to the team effective from 2nd January 2024, with both our Compliance and Operations teams growing. We welcome Matthew Davies as Compliance Manager and Marissa Miller as Project Manager.
