OPERATIONS SERVICES
We help firms with organisational change to operating models and methods of working.
Overview of Operations Services
We support regulated insurance firms as they respond and adapt to organisational change resulting from regulatory and market updates to operating models and methods of working, often against the backdrop of tight timelines and in situations where there are imperfect resources, knowledge or information. Our team is able to provide firms with advisory support, co-sourced or out-sourced resourcing support and training for your own employees, from junior to board-level.
What We Do
Operational resilience, efficiency and excellence is at the core of the services which we offer our insurance clients with our experienced individuals bringing a real depth of experience developing, implementing and assessing operational models from across a broad range of businesses in the insurance sector and from wider financial services backgrounds.
ICSR has considerable practical experience in, and can assist with, various operations matters such as:
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- Operational Resilience assessments and framework development;
- Development, review and implementation of operating models including controls to create greater efficiency and better controls for:
- Finance;
- Underwriting;
- Actuarial;
- Broking;
- Claims;
- Fulfilment and other client servicing;
- Complaints;
- Compliance, risk and internal audit functions;
- Outsourcing arrangements including framework and oversight;
- Procurement services including preparation for bid tendering, tender review and evaluation, preferred bidder interviews and contract management.
Key Contacts:
If you would like to know more about the way we could help your firm, please speak with one of our Operations specialists.
Lance Grant
Head of Operations
Peter Houston
Special Adviser, Market Reform
Latest Operations Case Studies
Latest Operations Articles
Impact Of The Product Governance Multi-Firm Review
The FCA has issued two letters to firms involved in the manufacture and distribution of products, expressing its disappointment at the progress made on value assessments. Palak Bedi looks at the actions firms must take.
Appointed Representatives – Final Rules But Not The End of The Story
The FCA has published its ‘final’ rules on the way principal firms oversee the activities of Appointed Representatives. Kenneth Underhill looks at the impact on firms.
The New Consumer Duty – Setting The Bar For Fair Competition
The new Consumer Duty rules set a high bar for firms in the way they manufacture, sell and service insurance products to retail consumers. Kenneth Underhill looks at what it means for insurance firms and why boards need to act now.
