Operations Services

OPERATIONS SERVICES

We help firms with organisational change to operating models and methods of working.

Overview of Operations Services

We support regulated insurance firms as they respond and adapt to organisational change resulting from regulatory and market updates to operating models and methods of working, often against the backdrop of tight timelines and in situations where there are imperfect resources, knowledge or information. Our team is able to provide firms with advisory support, co-sourced or out-sourced resourcing support and training for your own employees, from junior to board-level.

What We Do

Operational resilience, efficiency and excellence is at the core of the services which we offer our insurance clients with our experienced individuals bringing a real depth of experience developing, implementing and assessing operational models from across a broad range of businesses in the insurance sector and from wider financial services backgrounds.

ICSR has considerable practical experience in, and can assist with, various operations matters such as:

    1. Operational Resilience assessments and framework development;
    2. Development, review and implementation of operating models including controls to create greater efficiency and better controls for:
      1. Finance;
      2. Underwriting;
      3. Actuarial;
      4. Broking;
      5. Claims;
      6. Fulfilment and other client servicing;
      7. Complaints;
      8. Compliance, risk and internal audit functions;
    3. Outsourcing arrangements including framework and oversight;
    4. Procurement services including preparation for bid tendering, tender review and evaluation, preferred bidder interviews and contract management.

Key Contacts:

If you would like to know more about the way we could help your firm, please speak with one of our Operations specialists.

Lance Grant

Head of Operations

Peter Houston

Special Adviser, Market Reform

Latest Operations Case Studies

Assisting Client With Integration Of Governance, Risk And Compliance Frameworks

Assisting Client With Integration Of Governance, Risk And Compliance Frameworks

Assisting London Market Insurance Broker With Operational Resilience

Assisting London Market Insurance Broker With Operational Resilience

Board Effectiveness Review For Leading International Broking Firm To Support Its UK Growth Plans And Regulatory Compliance

Board Effectiveness Review For Leading International Broking Firm To Support Its UK Growth Plans And Regulatory Compliance

Assisting European insurer with Application for UK Authorisation

Assisting European insurer with Application for UK Authorisation

Support Developing Operational Resilience Control Framework

Support Developing Operational Resilience Control Framework

Development of Climate Change and ESG Frameworks

Development of Climate Change and ESG Frameworks

Provision of Temporary Compliance & Risk Support

Provision of Temporary Compliance & Risk Support

Assisting Our Client With An Application For Authorisation From The FCA

Assisting Our Client With An Application For Authorisation From The FCA

Advising International Firm On Options For UK Structure Post-Temporary Permissions Regime

Advising International Firm On Options For UK Structure Post-Temporary Permissions Regime

Assisting Client With Project Delivering PRA and FCA Operational Resilience Requirements

Assisting Client With Project Delivering PRA and FCA Operational Resilience Requirements

Support Preparing For Introduction of Operational Resilience and Business Continuity Planning

Support Preparing For Introduction of Operational Resilience and Business Continuity Planning

Support with Brexit Planning for European Reinsurer

Support with Brexit Planning for European Reinsurer

Support With The Post-Acquisition Integration of London Market & Lloyd’s Brokers

Support With The Post-Acquisition Integration of London Market & Lloyd’s Brokers

Recovery and Resolution Planning

Recovery and Resolution Planning

Assisting Client’s Management Prepare for Lloyd’s Governance, Compliance and Culture Review

Assisting Client’s Management Prepare for Lloyd’s Governance, Compliance and Culture Review

Assist with changes to governance, capital model, risk, compliance, operations, claims functions and frameworks

Assist with changes to governance, capital model, risk, compliance, operations, claims functions and frameworks

Supporting client with Due Diligence Work for Private Equity Backed M&A Activity

Supporting client with Due Diligence Work for Private Equity Backed M&A Activity

Assistance with implementation of control framework in merger of multinational client with London Market Insurer

Assistance with implementation of control framework in merger of multinational client with London Market Insurer

London Market insurance broker needed to create a solution for Brexit

London Market insurance broker needed to create a solution for Brexit

Independent compliance monitoring review of outsourcing arrangements

Independent compliance monitoring review of outsourcing arrangements

Advising Start-up Intermediary on UK & European Licensing & Distribution Issues

Advising Start-up Intermediary on UK & European Licensing & Distribution Issues

Merger & Acquisition: Control Framework Implementation

Merger & Acquisition: Control Framework Implementation

Latest Operations Articles

Advisory | Resourcing | Training

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