OPERATIONS SERVICES
We help firms with organisational change to operating models and methods of working.
Overview of Operations Services
We support regulated insurance firms as they respond and adapt to organisational change resulting from regulatory and market updates to operating models and methods of working, often against the backdrop of tight timelines and in situations where there are imperfect resources, knowledge or information. Our team is able to provide firms with advisory support, co-sourced or out-sourced resourcing support and training for your own employees, from junior to board-level.
What We Do
Operational resilience, efficiency and excellence is at the core of the services which we offer our insurance clients with our experienced individuals bringing a real depth of experience developing, implementing and assessing operational models from across a broad range of businesses in the insurance sector and from wider financial services backgrounds.
ICSR has considerable practical experience in, and can assist with, various operations matters such as:
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- Operational Resilience assessments and framework development;
- Development, review and implementation of operating models including controls to create greater efficiency and better controls for:
- Finance;
- Underwriting;
- Actuarial;
- Broking;
- Claims;
- Fulfilment and other client servicing;
- Complaints;
- Compliance, risk and internal audit functions;
- Outsourcing arrangements including framework and oversight;
- Procurement services including preparation for bid tendering, tender review and evaluation, preferred bidder interviews and contract management.
Key Contacts:
If you would like to know more about the way we could help your firm, please speak with one of our Operations specialists.
Benoit Steulet
Operations Director
Peter Houston
Special Adviser, Market Reform
Latest Operations Case Studies
Latest Operations Articles
Diversity & Inclusivity: Will regulatory action drive a change in direction for the industry?
In September the PRA and FCA released co-ordinated Consultation Papers on Diversity & Inclusivity in the Financial Services sector, building on the previous Discussion Paper from July 2021. Niki Underwood looks at the proposals.
Ensuring the Future: Are You Ready For Blueprint Two Phase One?
Full details of Phase One implementation of the Blueprint Two London Market changes have now been released and firms utilising bureau services need to act. Benoit Steulet considers the implications.
General Insurance Value Measures Data 2022 – Last Chance Saloon For Insurers Or Perhaps Even Too Late For Some?
There was yet another warning shot fired by the FCA with the release of the latest general insurance value measures data on 20th September. Kenneth Underhill looks at the data and what it means for Insurance firms.
