“We use ICSR to provide across the board compliance related support, recently this has involved communications with regulators, Fair Value reviews, the implementation of the Consumer Duty and SMF refresher training. What sets ISCR apart from the competition is their familiarity with the topics at hand, all staff have detailed knowledge of market practice and a good understanding of the issues at hand meaning their solutions are workable and pragmatic. I have no hesitation in using ISCR on an ongoing basis where we need additional support.”

Head of Compliance, Insurer

“ICSR were engaged to assist with the establishment of the UK branch of a large international insurance company and, in particular, the development and implementation of governance, control and compliance framework for the branch. Throughout the process, ICSR provided concise, timely and practical assistance and much needed support at crucial moments. Special mention is undeniably due for Kenneth Underhill and Claire King in this respect. We obtained enormous benefit from working with ICSR, so much so that we are about to extend our arrangement with them for ongoing assistance.”

Head of Third Country Branch, Insurer

“Fabulous resource. Many thanks.”
(Referring to our Horizons regulatory scanning resource)

Head of Compliance, Lloyd's Managing Agent

“As a fast-growing international reinsurance broker we asked ICSR to conduct a board effectiveness review for us casting a critical eye on our governance arrangements. We were delighted with the ICSR product. It was penetrating and insightful providing a roadmap for the next 1-2 years of development. The atmosphere was congenial and constructive yet maintained a proper level of independence at all times.”

Chairperson, Reinsurance Broker

“As a large international insurance company looking to expand our business in the UK, we engaged ICSR to assist with the establishment and development of our services here. Throughout the process, ICSR have provided timely and precise assistance and were especially supportive in moments of pressing deadlines and stressful time limitations. With a wide scope of expertise and in-depth understanding of the specifics of the market regulations, we have discovered in ICSR a valuable partner in our efforts to meet requirements and provide our clients with effective solutions.”

Legal Advisor, International Insurance Company


“We asked ICSR if they could help us with a variety of risk issues. These included redeveloping our ORSA process and document content for the UK and EU and reviewing and helping with the evolution of our risk function. ICSR were able to do so at short notice with experienced and capable individuals. They have done a great job. So much so that we have asked them to also help with the equivalent ORSA process and document in Bermuda.”

Director of Legal and Chief Risk Officer, US-based International Insurer


“ICSR was instrumental in our rebuilding the governance structure for our MGA network. Their determination to get the job done and cheerful willingness to field every awkward question we had helped us stay on track until we got where we’d aimed to be.”

Head of Legal and Compliance, MGA Platform


“ICSR were engaged by us, an offshore retail insurer with a UK based distribution network, to undertake a governance review on our behalf. Our governance arrangements are complex but ICSR were able to provide a detailed and well thought out report which has highlighted the way forward as we progress through our next evolutionary phase. The ICSR team worked hard and were very collaborative and pragmatic. We especially appreciated the ability to use them as a sounding board on some of our own ideas. We gave them a rating of 9 out of 10 and will have no hesitation in using them for risk or compliance advice as well when required.”

Chief Governance Officer, Offshore retail insurer with a UK based distribution network


“ICSR have worked with Eaton Gate on Covid 19 related issues. Their response rate was excellent and their understanding of the issue spot on, the advice they provided was able to help us understand the issues and adopt an appropriate course of action. We were very happy with the service we received and we would recommend ICSR to others.”

Group Chief Operating Officer, Eaton Gate


“ICSR were working with Accelerant before we commenced underwriting. The team have provided advice and support on a range of different issues most recently supporting our businesses in over 10 jurisdictions. They are experienced, knowledgeable and very responsive. We enjoy working with them and would recommend them to anyone looking for efficient and effective risk, compliance and governance advice or support.”

Head of Distribution, Accelerant


“I have used a number of consultancy firms during my long career. I have to say that ICSR are a cut above the rest. While I’m not an ardent fan of English Football, I would go as far as to say that ICSR are in the Premier League while the rest are only in the English Football league.”

CEO, International Reinsurance Company


“As one of the largest London Market MGAs, ICSR have been invaluable to us. At short notice they were able to prepare our senior management for what became a successful visit by the FCA and PRA and have since helped us by bringing expertise and experience to bear on development of our Brexit solution, Financial Crime issues, preparing for SMCR and a review of our firm’s policies and procedures. During a resource crunch they were also able to provide short term support until we were able to hire a full time resource. Ken, Jason and Craig have all been very responsive and helpful. We intend to continue our relationship with them when we require their expertise or support.”

Group Compliance and Risk Officer, London Market MGA


“Skyline Partners have been engaged with ICSR since the beginning of the year. We have been very impressed with their knowledge and experience, particularly with regard to regulatory and legal structuring for operating as an insurance intermediary internationally . ICSR have been very flexible recognising that we are a start-up organisation. They have also made some key industry introductions for us which have been aligned to our strategy and direction and been very beneficial for us. Kenneth and Jason are a pleasure to work with and Skyline Partners would fully endorse them to any potential clients of ICSR. ”

Gethin Jones

Executive Director, Skyline Partners


“ICSR has worked closely with Gryphon during the build of our products and processes. They have helped us navigate a variety of complex regulatory issues; not least the development of our compliance framework and controls, regulatory perimeter guidance, and arrangements with business and trading partners. Jason Jones has led the ICSR team involved and his insight, efforts and assistance have been greatly appreciated. We are very happy to have ICSR as a support partner as we continue our journey.”

Simon Davis

CEO, Gryphon Group Holdings & Guardian Financial Services


“ICSR aided us in the design and development of a policy wording and associated documents. They provided us with prompt, considered, thorough and useful assistance. We intend to engage ICSR in relation to similar matters in the future.”

Compliance Officer

Lloyd’s Managing Agency


“ICSR was engaged to help my firm manage a skilled persons review covering Corporate Governance, Conduct Risk and Culture from inception through to action plan. Ken Underhill and John Moffatt provided tailored advice, very useful insight and a meaningful can-do attitude to my team, including members of the Board. They are not your typical consultants; they listen well, engage well across all levels of staff and roll up their sleeves to help us both respond efficiently to information requests as well as prepare the team for interviews. ICSR not only has deep and relevant expertise in UK/EU regulatory and Solvency II matters but also has an effective and results oriented approach which proved to be quite beneficial to our firm.”

Lloyd's of London

Managing Director


“We retained ICSR to help us work through the implications of Brexit. Ken Underhill facilitated workshops for our management team, which allowed us to quickly understand the complexities of Brexit, how those issues applied to the specifics of our business and what steps we needed to take to achieve the desired result. Ken has a wealth of international corporate experience; crucially, Ken not only understands the theory but he can apply it in practice. We were delighted to have Ken working with our team and we will certainly look to do more with ICSR in the future.”

An Executive of a Lloyd’s Broker


“Ken Underhill is talented and indefatigable. He possesses an unusually broad range of knowledge about the operation and regulation of the European insurance market. Time after time Ken has demonstrated the ability to anticipate and identify regulatory reactions to various company actions – and inactions. Equally importantly, he understands how to craft common-sense solutions that provide compliance certainty while maximizing business opportunities. Having worked with Ken on numerous complex business restructurings and regulatory matters throughout the UK, Ireland and Continental Europe, I can attest to his expertise in navigating financial services providers through the challenging European regulatory environment.”

International General Counsel

US Multinational Insurer


“ICSR were able at short notice to assist us, an international insurance group with a presence in London, to prepare for and respond to a deep review by our regulators of certain aspects of our business including Governance and Conduct. ICSR were very helpful in accurately identifying the issues we needed to address and advising us on the right approach to do so. ICSR worked with us for several months while we resolved all our issues and were instrumental in helping to ensure we reached the resolution appropriate to our circumstances. In addition, ICSR provided an excellent interim Compliance Officer, and were agreeable to several necessary extensions. We were very pleased with their approach, expertise, insight and flexibility.”

Group General Counsel

An International Insurance Group


“A very well-written article.  The best I have read on the topic by a long way.”


A Lloyd’s Managing Agency


“We engaged ICSR to assist as an “extra pair of hands” to get a compliance project over the line within a tight timeline. Ken Underhill was hugely responsive and knowledgeable and made the necessary arrangements quickly and efficiently. The consultant that was assigned was just right for the job and fitted in well with the rest of the team.”

European General Counsel

A Global Insurance Group


“ICSR have been instrumental in assisting a joint client, an international insurer with the development and implementation of an internal controls framework as part of the reorganisation that followed a significant acquisition in the London Market. The work required in depth knowledge of a wide array of processes including underwriting, distribution, claims and reinsurance in order to document, test and challenge the adequacy of controls and it had been difficult to find adequate resources available in the market to satisfy the client’s expectations. The team provided by ICSR have been skilled and knowledgeable as well as hard-working, consistently meeting deadlines and providing high quality deliverables to the satisfaction of the client. I can’t thank ICSR enough for their assistance and help. I would use them again if the need arises and highly recommend them”.


International Insurer

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Advisory & Resourcing

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