Setting The Right Insurance Culture
With the FCA and PRA expecting Insurance firms to focus on culture as the next big step beyond TCF and Conduct risk, setting the right culture in your organisation is so important. Cultural Change is often described as the hardest and the last thing that changes in an organisation. But it need not be like that. Justin Ward explores the issues.
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Introduction To Operational Resilience – A Series Of Webinars
Operational resilience has been identified as one the 5 key cross-sector pieces of work in the 2020/21 Business plan by the FCA. Kenneth Underhill will host a webinar introducing the issues from a regulatory perspective. Register now.
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Complaints – Defining Your Firms Relationship with the Regulator
On 1st May, the FCA issued a communication on the subject of complaints handling in the context of the complexities arising from the Covid-19 pandemic. Kenneth Underhill, David Cameron, Adrian Crick & Robert Humphreys look at how the way a firm responds could define its relationship with the regulator.
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Risk Management And The Art Of Product Governance
One of the most significant controls for insurance risk is the product development process insurers are required to operate. A process designed to ensure that the products they are developing are suitable for their customers. Kenneth Underhill looks at the issues in the context of the Covid-19 pandemic.
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The Impact of the Coronavirus on Financial Crime
When we think of Financial Crime, many of us will think of money laundering, fraud, tax havens and perhaps complex organisational structures to disguise the true origin of wealth. Financial crime expert Nicky Hasler looks at the implications arising from the Covid-19 pandemic.
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Coronavirus – The Long And The Short Of It
The current coronavirus pandemic, otherwise known as Covid-19, is already being described as the biggest single issue faced by the world since World War 2, and without doubt it will be one of the biggest issues faced by the insurance industry ever. Kenneth Underhill and members of the Talent Pool look at the issues.
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Webinar featuring John Moffatt: Claims, Covid-19, PR Risks and the Compliance Angle
The current crisis can be a PR minefield for insurers. John Moffat will be talking with Fourthline, discussing how effective Insurance firms are at processing claims related to COVID-19 and giving general advice from a compliance perspective.
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Pandemics and the Board: From adversity comes opportunity
Covid-19 has dominated lives recently and the most common feeling from government down is that we never could have expected it. We could not have anticipated the profound impact it has had on lives, society and the economy. In this article David Russell explores how a Board needs to address risks such as this.
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Claims in the time of Corona
Running a claims team is never easy - you are responsible for the section of your company which has the biggest impact on its external reputation and control the purse strings for the largest outgoings. You will be kept under the microscope by the CEO. Throw in a world-changing event like Covid-19 and you might be starting to regret taking that promotion.
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Business Interruption During the Covid-19 Pandemic: Potential SME Complaints
This week has seen both a 'Dear CEO' letter from the FCA focussing on the issue of Business Interruption cover for Covid-19 related claims, and the publication of the FCA complaints data for H2 2019. Our complaints specialist, Adrian Crick, looks at some of the issues and risks for firms.
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Kenneth Underhill Addresses MGAA members on the FCA Business Plan for 2020/21
Watch the webinar as Kenneth Underhill addressed MGAA members on 29th April looking at the 2020/1 FCA Business Plan and what the reality means for financial services firms, using previous plans and outcomes as examples.
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RegTech Live Featuring ICSR Director John Moffatt
RegTech Live is a series of short webinars looking at what is going on in tech and compliance these days, speaking with leading industry experts across various fields. On 16th April, ICSR Director John Moffatt is the guest speaker.
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