Vulnerable Customers: Be Aware and Take Due Care
With the FCA estimating that over 24 million consumers show at least one characteristic of vulnerability, the FCA Consultation Paper GC20/3 “Guidance for firms on the fair treatment of vulnerable customers” should be of concern to all insurers. Craig Umbleja looks at the issues raised.
Pricing – ‘Fair Value’ Is Not Just A Household And Motor Issue
Price walking has dominated the headlines as the FCA, CMA and Citizens Advice have all talked about the risks of consumer harm. Kenneth Underhill looks at the issues arising from the FCA Final Report on the matter.
Operational Resilience Webinar: Service and Activity Mapping
A webinar with Kenneth Underhill looking at the process of mapping important business services and activities as part of a wider operational resilience plan.
Brexit: The New Norm For FCA Authorised International Firms
It has been a long time coming but the FCA Consultation Paper CP20/20 – “Our Approach to International Firms” has finally arrived. Kenneth Underhill looks at the issues for EEA and non-EEA firms looking to serve UK customers.
The Regulator’s Approach To Culture: A Senior Managers Perspective
There have been a number of high-profile issues in recent times which have increased the discussion on culture. One outcome has been increasing numbers of reviews of businesses and assessments of their culture most commonly as a result of regulatory interaction. Kenneth Underhill looks at the issue.
Operational Resilience Webinar: Service and Activity Mapping
To be able to effectively manage operational resilience within your business requires clear identification of all business services offered to customers and the activities necessary to deliver those. Kenneth underhill will look at the process used to undertake this work. Register now for the webinar.
Technology and Operational Resilience Webinar – Justin Ward
Watch a recording of the webinar from Justin Ward looking at the 6 key elements involved in creating operational resilience in the technology that is critical to the delivery of ‘Important Business Services’ for insurance firms.
Technology and Operational Resilience – A Webinar Hosted by Justin Ward
In a real time economy, technology failure means business failure. In uncertain times it can lead to ruin. It is crucial that organisations place technology resilience at the very centre of their operational resilience planning process. Register now for the webinar.
PPPP: The PRA’s Prudent Person Principle
At the end of May 2020, the PRA published SS 1/20, its Supervisory Statement clarifying its approach to using the Prudent Person Principle (PPP) in assessing prudency of investment. Kenneth Underhill looks at what this means for Solvency II firms including insurers, mutuals and third country branches.
Appropriate Resources For Evolving Operating Models – An FCA Perspective
The FCA recently issued guidance on appropriate financial resources for all solo regulated firms. It also mentions non-financial resources. Kenneth Underhill looks at the FCA Guidance and some of the issues firms need to consider if they are making changes to their operating models.
And Don’t Forget: Brexit!
Many in recent times had forgotten that Brexit was still a significant issue or perhaps had overlooked it while dealing with more pressured concerns of seeking to ensure their business and staff were surviving. Kenneth Underhill looks at recent developments and what they mean for firms.
Governance of Operational Resilience Webinar – Jonathan Graham
A webinar with Jonathan Graham looking at the Governance of Operational Resilience. You can watch the recording here and register for the next in the series of webinars.
