by David Cameron | Apr 20, 2020 | Complaints, Coronavirus, ICSR News, Operational Resilience
Running a claims team is never easy – you are responsible for the section of your company which has the biggest impact on its external reputation for a start, not to mention that internally you control the purse strings for the largest outgoings, and will...
by Adrian Crick | Apr 17, 2020 | Complaints, Coronavirus, FCA, ICSR News, Operational Resilience, Prudential Regulation Authority
During this tragic, once in a generation pandemic there are many unknowns, but the impact on everyone, including businesses of all sizes, is unprecedented. The UK government has already taken a number of steps in an attempt to limit the financial damage being done to...
by Kenneth Underhill | Apr 15, 2020 | Coronavirus, FCA, ICSR News
Keneth Underhill, Director of ICSR, addressed MGAA members in a webinar on 29th April looking at the 2020/1 FCA Business Plan and considering what the reality means for financial services firms, using previous plans and outcomes as examples. Watch The Webinar Thank...
by Kenneth Underhill | Apr 7, 2020 | Coronavirus, Culture, FCA, ICSR News, Operational Resilience, Product Governance
Today the FCA released its annual plan and started by explaining that the plan covered a 3-year horizon. Importantly the Plan also offered the insurance market a significant benefit in the form of no increase in fees for this year as well as a time to pay those fees,...
by Kenneth Underhill | Mar 26, 2020 | Coronavirus, FCA, ICSR News, Lloyd's, Prudential Regulation Authority
Today the regulators have weighed in significantly to offer firms real help to get through the short-term issue of finalising their year-end. In what is to our knowledge an unprecedented statement the PRA, FCA and the FRC have issued a joint statement, which in itself...
by Kenneth Underhill | Mar 23, 2020 | Coronavirus, FCA, ICSR News, Operational Resilience
The current pandemic has caused and is continuing to cause significant upheaval and disruption to the normal operation of the financial markets. Firms have had to dust off their Business Continuity Plans and implement them, most likely in a way which was unexpected....